Lockdown measures and physical distancing protocols have forced many enterprises to reduce in-person activities. Consequently, several institutions have adopted a remote work model to keep operations going despite the COVID-19 pandemic.
Even firms in the regulated sector like financial institutions have required their employees to work from home. Because of this shift, teleworkers have been given more flexibility on the tools they use to communicate with their monitoring software for employees customers, thereby increasing personal device usage.
Numerous clients also prefer having the freedom to choose the communication channel they want when transacting with institutions. When customers feel inconvenienced while doing business with a company, chances are, they will move on to another one that can meet their demands.
Typically, company-issued devices are compliant with data protection regulations. However, it can be challenging to apply the same monitoring scheme on personal devices. Financial institutions are mandated to monitor phone calls, text messages, multimedia messages (MMS), and other communication forms to ensure their employees do not engage in illegal activities.
Since most messaging platforms do not allow communication monitoring, firms often resort to using trusted archiving solutions to fulfill the task securely. Mobile solutions like TeleMessage allow firms to streamline the data gathering process while observing due diligence for eDiscovery requirements and other regulations.
Companies must adhere to mobile compliance on data privacy and protection even during a global health crisis. For tips on effective communications monitoring during a pandemic, TeleMessage provides the following infographic.
